Damage to underground utility lines is a major problem in the United States. Incidents caused by unsafe digging practices can compromise community safety and disconnect people from critical services.

And these incidents occur more often than you’d think. Digging activity damages a buried utility line every three minutes in the United States, and one-third of incidents are caused because a free call wasn’t made to 811 to notify the local call-before-you-dig center, according to Common Ground Alliance statistics.

This free phone call is the first step to prevent utility damage, and it's an important one. Calling 811 before digging reduces the likelihood of an incident to less than 1 percent.

There are five steps to safer digging, requiring participation from all stakeholder groups:

  1. Make a free call to 811 a few days before digging.
  2. Wait the required time.
  3. Locate accurately.
  4. Respect the marks.
  5. Dig with care.

The last four steps only matter when you take the first one and call 811. That’s why we’re asking you to make THE 811 PROMISE.


MAKE The 811 Promise

Provide the information below to promise you will always call 811 before you dig. By making The 811 Promise, you are taking the first step to protect your community and keep your family safe and connected to critical services.

CGA will not sell this data, but it will be shared with CGA members in their efforts to document public awareness outreach. You will not be contacted unless you opt in for email messages from CGA.

CLICK HERE for a PDF of The 811 Promise that you can print and share with colleagues.

Please fax completed forms to 309-407-2244.


Spread the word about The 811 Promise.

Help spread the word about The 811 Promise on your website, intranet or blog. To add an 811 Promise button to your website, copy the code below and send it to your organization’s Web administrator. You can also download the button and place it in your email signature.

Call811 Make the Promise
Call811 Make the Promise

Thank you for making the 811 Promise and for spreading the safe digging message!